1 1

PECB ISO/IEC 20000 Foundation - IT Service Management Systems - ITSMS

PECB ISO/IEC 20000 Foundation - IT Service Management Systems - ITSMS

$350.00 USD
$450.00 USD $350.00 USD
SAVE $100 (22% OFF)

What’s included

  • Training included (format varies by course)
  • Official course materials (page count varies by course)
  • Online proctored exam included (taken remotely at your convenience)
  • Exam and certification fees included
  • Certificate/attestation of completion with CPD credits (credits vary by course)
  • Free exam retake within 12 months if you don’t pass on the first attempt

See course details below for format, CPD credits, and page count.

What’s included

  • Training included (format varies by course)
  • Official course materials (page count varies by course)
  • Online proctored exam included (taken remotely at your convenience)
  • Exam and certification fees included
  • Certificate/attestation of completion with CPD credits (credits vary by course)
  • Free exam retake within 12 months if you don’t pass on the first attempt

See course details below for format, CPD credits, and page count.

Why

Why should you attend?

The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.

After completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the “PECB Certificate Holder in ISO/IEC 20000 Foundation” certificate. An internationally recognized “PECB ISO/IEC 20000 Foundation” certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects.

Who

Who should attend?

The ISO/IEC 20000 Foundation training course is intended for:

  • Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
  • Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
  • Aspiring professionals seeking knowledge about basic concepts of service management
  • Members of SMS implementation and operation teams
  • Individuals wishing to pursue a career in service management
Objectives

By participating in this training course, you will:

  • Understand the basic service management concepts, definitions, and approaches
  • Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
  • Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1
Approach

The training course is participant centered and contains:

  • Lecture sessions illustrated with graphics, examples, and discussions
  • Interactions between participants by means of questions and suggestions
  • Quizzes with similar structure to the certificate exam
Prerequisites

There are no prerequisites to participate in this training course.

Agenda

Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1

Day 2: Clauses 7-10 of ISO/IEC 20000-1 and certificate exam

Examination

The exam fully meets the requirements of the PECB Examination and Certificate Programme. It covers the following competency domains:

Domain 1: Fundamental concepts and principles of service management and the SMS based on ISO/IEC 20000-1

Domain 2: ISO/IEC 20000-1 requirements for an SMS – Clauses 4 to 10

For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.

Certification

After successfully completing the exam, you can apply for the credential shown on the table below.

The certificate requirements for the ISO/IEC 20000 Foundation are:

Designation Exam Professional experience MS audit/assessment experience SMMS project experience Other requirements
PECB Certificate Holder in ISO/IEC 20000 Foundation PECB Certified ISO/IEC 20000 Foundation exam or equivalent None None None Signing the PECB Code of Ethics

CPD Credits
  • Certificate and examination fees are included in the price of the training course
  • Training material containing over 200 pages of information and practical examples will be given to each participant.
  • An attendance record worth 14 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
  • In case participant(s) fail to pass the exam, they can retake the exam once for free within 12 months of the initial exam date
View full details
Why

Why should you attend?

The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.

After completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the “PECB Certificate Holder in ISO/IEC 20000 Foundation” certificate. An internationally recognized “PECB ISO/IEC 20000 Foundation” certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects.

Who

Who should attend?

The ISO/IEC 20000 Foundation training course is intended for:

  • Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
  • Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
  • Aspiring professionals seeking knowledge about basic concepts of service management
  • Members of SMS implementation and operation teams
  • Individuals wishing to pursue a career in service management
Objectives

By participating in this training course, you will:

  • Understand the basic service management concepts, definitions, and approaches
  • Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
  • Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1
Approach

The training course is participant centered and contains:

  • Lecture sessions illustrated with graphics, examples, and discussions
  • Interactions between participants by means of questions and suggestions
  • Quizzes with similar structure to the certificate exam
Prerequisites

There are no prerequisites to participate in this training course.

Agenda

Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1

Day 2: Clauses 7-10 of ISO/IEC 20000-1 and certificate exam

Examination

The exam fully meets the requirements of the PECB Examination and Certificate Programme. It covers the following competency domains:

Domain 1: Fundamental concepts and principles of service management and the SMS based on ISO/IEC 20000-1

Domain 2: ISO/IEC 20000-1 requirements for an SMS – Clauses 4 to 10

For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.

Certification

After successfully completing the exam, you can apply for the credential shown on the table below.

The certificate requirements for the ISO/IEC 20000 Foundation are:

Designation Exam Professional experience MS audit/assessment experience SMMS project experience Other requirements
PECB Certificate Holder in ISO/IEC 20000 Foundation PECB Certified ISO/IEC 20000 Foundation exam or equivalent None None None Signing the PECB Code of Ethics
CPD Credits
  • Certificate and examination fees are included in the price of the training course
  • Training material containing over 200 pages of information and practical examples will be given to each participant.
  • An attendance record worth 14 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
  • In case participant(s) fail to pass the exam, they can retake the exam once for free within 12 months of the initial exam date
Brochure
Course Brochure
Format
self study Self Study Learn more
Delivery

To access your training, you’ll need a PECB account:

  1. If you don’t already have one, please register here: https://sso.mypecb.com/Account/Register
  2. After registering, send us the email address you used along with your full name (Name and Surname) to admissions@cybertech.academy
  3. Once we receive your details, we will push the training to your account within 12 hours.
Language

Check Language Availability for PECB Trainings and Exams

Wondering which languages a PECB training and exam are available in?
Use the official PECB tool to check the most up-to-date information.

https://help.pecb.com/index.php/list-of-pecb-exams/

How to Use:

Search by Standard Code:
Type an ISO standard code (e.g., ISO 27001, ISO 9001, ISO 42001, ISO 22301, ISO 31000, ISO 20000) to view all available languages for that standard’s training and exam.

Search by Code + Language:
Type both the language name and the standard code (e.g., ISO 9001 French, ISO 27001 English) to see specific availability results.

Example Searches:

ISO 9001 >> shows all languages available for ISO 9001

ISO 27001 Spanish >> shows Spanish availability for ISO 27001

Important Note:

The table on the PECB page lists exam availability by language.
In almost all cases, when an exam is available in a given language, the training materials for that same standard and level are also available in that language.

Availability is managed directly by PECB.